I have recently moved into a new role, and it’s been a fun ride for the past two months learning and understanding a different part of the EMC Customer Support business. With the explosive growth that EMC has been going through during the past number of years, every organization has developed a “constant evolution” mentality

I’ve commented many times in the past about the adoption of Smartphone technology and how our daily lives are becoming more dependent on these very useful tools. As the rate of app development continues its exponential rise, the younger demographic is shifting to online tools and away from traditional ones. Is it the beginning of

Happy New Year to all and I hope you thoroughly enjoyed the festive period! As always, it seems to go by too quickly and before we know it we are back to reality. From a personal viewpoint, I always find the year end period a great time to catch up on reading. While reading an

As promised, here is the second half of the interview I gave while at the EMC Forum in Boston. In this short video, I discuss the challenges and needs IT customers face as they accelerate their journey to the cloud and leverage Big Data.   You can view the first video as well, in which

It’s a funny situation going from commenting on the journeys that many of our customers are taking to the cloud, to actually taking the journey myself. That’s exactly what I have done in the past week or so. Being a big fan of tablet PCs in the workplace (in this case the iPad), one of

In my previous post I mentioned attending the EMC Forum in Boston. While at the event, I was interviewed about the main takeaways and insights I gained from the keynotes and sessions. You can view the first video here:   I also talked about what we in EMC Customer Support are hearing from our customers

It’s been a busy few weeks! Since the middle of October, I have attended the Boston EMC Forum, represented EMC Customer Support at a customer meeting in Texas, and traveled to several different parts of the US. The news is the same everywhere, and the message is clear – you need to get “smart” about

The IT industry is going through perhaps its biggest adjustment in decades, because of the abundance of technology being employed and deployed to help us manage in this digital age. There isn’t a day that goes by where you don’t see a new app or utility designed to make our everyday lives easier and more

Like so many others, it was with enormous surprise and sadness to hear of the passing of Steve Jobs yesterday. Over the past number of decades, Apple has become synonymous with innovation, ingenuity, creativity and has fundamentally changed the way we view and consume technology – this was the driving force of Steve Jobs. There

It’s been an interesting journey to watch the “Big Data” evolution unfold and, through discussions with EMC customers, gain insight into how and where this will take the IT industry. While in New York recently, I had the opportunity to meet with a representative of a major financial institution to discuss efficient use of technology

VMware recently completed their most successful VMworld to date. I found the conference very much focused on futures, and how cloud computing will become commonplace at the user level much faster than people realize. At the Enterprise level, adoption is already strong and VMware’s vSphere continues to enhance the customer’s virtualization experience. The observation was

In recent travels within the US, I had cause (and time!) to observe the flow of people through the airport while I was waiting to board a flight. Visually, what was extremely interesting was the overwhelming use of smartphones, tablet PCs, and general mobility tools that are now more and more commonplace at the consumer

A few weeks ago I had the opportunity to travel to the Australia/New Zealand region (ANZ) and meet with a number of strategic customers to discuss EMC Global Services and their expanding product portfolios. The opportunity to spend time with customers is very powerful, and I encourage anyone in services to do so often. The

Time to take the plunge and enter the arena of blogging!! Having moved to a new role in recent times, I find that one of the biggest challenges is that of new expectations. One of the many questions anyone faces when they take on a new customer service management role is, “How do I engage