You’ve got well defined short and long term goals.  Excellent!  Now you’re ready to rock and roll and get there!!  You want to get there now.  You know that by reaching your goals, whether they are process transformation and maturity or implementing new and innovative technology, you’ll improve your business.  You will be more agile

People, Process, Technology.  1, 2, 3 We reference them in that order for a specific reason.  Most simply put, you need the people to implement the processes that are then enabled by the technology.  Since robots have not yet taken over, let’s go on the assumption that people are always a key part of the

It depends on the culture!  A good starting place is as simple as getting to know the people in the group who are going to be responsible for implementing the desired change.  We spend so much time gathering so much data about the environment, the documentation, and all kinds of facts and figures, but we

People.  Process.  Technology. We all know the drill.  When doing any sort of ITIL assessment, gap analysis or transformation, we break up and organize our findings or work into these three key buckets.  We spell out short, mid, and long term goals along the journey toward “maturity,” which is a whole other topic.  There is