It’s an exciting time for eServices and the EMC Community Network (ECN). Some really cool things will be happening for the overall ECN users. But more on that will come in later blog posts. Plans for eServices representation at EMC World this year are in advanced stages of planning. I am thoroughly delighted that we

Does social media smash the rule about mixing business with pleasure? As ever, I am a busy person. But I am due a post and this topic has been on my mind. I suddenly realized the importance of social tools today while following “Making Social part of your DNA” on February 16th. Social Media Week

I am delighted that the EMC Ask the Expert events are now off the ground. I meant to get a blog post together to post about it earlier, but it’s been a crazy week and weekend making sure everything was in place to make it a go for launch. Thankfully my illustrious colleague @sthulin has posted a

I wanted to share some big news for EMC Support Forums. On December 23rd we launched the EMC Support Community Ask the Expert Series. The series will feature events where EMC product experts will host dedicated hot support discussion topics on the Support Forums. The introductory video is done by me (explains a bit more) and can be seen here: http://community.emc.com/videos/2506. This

My role in EMC is changing. That’s not what I am blogging about though. It’s about what EMC eServices is doing to recognize, empower and reward our most valuable contributors in the Support Forums. Now it’s not like we have not been doing this already. We have. And we have even gotten them together to

It was through the traditional Medium of the wireless radio while driving at 9am this morning in West Cork that I heard the awfully sad news of Steve Jobs passing. We have lost a luminary to be sure. I was never fortunate enough to meet the man. But I am an ex Digital Equipment Corporation

It’s been a hectic September for EMC eServices. We have been extremely busy with our recent platform upgrade on the EMC Community Network (ECN). Now that is settling in and people are seeing the benefits (and yes those niggling issues, but we’ll get them settled very quickly).  As well as addressing a lot of bugs,

It’s been a hectic month of August for me, which bucks against the trend of what should be a quiet time. But in these times we live in and with the frenetic pace of the 21st century, if you’re involved with Customer Support, you’re always busy. A good complaint A colleague of mine, Alan Walsh,

I’ve been doing some research relating to our eServices organization at EMC.  It does not hurt to look around at what others might recommend. And I’m really glad I did. I found this on the Consortium for Service Innovation website. It was written back in 2006 and it certainly makes good reading from the perspective of

IDC recently released “The 2011 IDC Digital Universe” study, sponsored by EMC. The amount of data being talked about in the study is staggering: 1.8 zettabytes will be created by the world in 2011. How much is 1.8 zettabytes? It would take every person in Ireland tweeting 3 times per minute for 2,082,203 years! That’s

If you’ve read my bio or follow me on Twitter (@MabroIRL), you already know a little about me. So why am I blogging? Well in short, because I feel I have to. I have been growing my knowledge and participation in the Social Media space and I thought it was high time I put myself