Scott Haigh
Scott Haigh is an Advisory Consultant in EMC Consulting’s Financial Services Banking practice with over 20 years experience working with top-tier institutions in the banking industry.

Scott has Group Operations Management experience in sales and service environments for Bank of America’s Consumer Banking division, including implementation and management of the bank’s first retail call center in Texas. He was also Product Manager for ARGO Data Resource Corporation’s consumer banking branch automation and call center applications. During his tenure with ARGO, Scott led development of ARGO’s first-generation workflow management solution.

Scott was also Product Strategy Manager for Fidelity Information Service’s TouchPoint suite of products, which provides enterprise, multi-channel sales and service delivery applications for consumer and commercial banking lines of business. Scott championed business case development and provided product leadership for multi-million dollar TouchPoint software releases that were implemented globally by top-tier banking institutions. Scott's most recent position prior to joining EMC was Team Lead consultant in Wells Fargo Advisor’s Data Management organization for a 20-month brokerage conversion project which converted $131 billion in assets across 1.9 million accounts.

Scott's currently holds a B.A. in Finance from University of Oklahoma’s Price College of Business.
Recent Posts
Recent Topics
Mobile Banking Channel Delivery At a Crossroads
Written on October 5, 2011 by in Industry Insight

This American Banker article foreshadows momentum in the banking industry towards remote deposit capabilities for consumers on their mobile banking device.  This represents a potential crossroads in channel delivery strategies in the banking industry. With the increasing consumer adoption of SmartPhones, PDA devices (such as iPhones and Androids) and wireless-enabled tablet devices which have more

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Financial Services Industry Top Trend Highlight: Social Networking
Written on September 27, 2011 by in People

Social networking for financial institutions is growing in importance and will continue evolving as organizations seek to more effectively engage customers through their social networking lifestyle.  This will allow FIs to better understand and cultivate relationships with their customers in a more relevant and contemporary manner. However, there are a couple impediments inhibiting the industry’s

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Financial Services 2011 Top Tech Trends Part II: Mobile Financial Services
Written on June 24, 2011 by

According to the mobile marketing experts MobiThinking, 25% of U.S. mobile device users are offline users of the internet (i.e. they either do not, or very rarely use a desktop, laptop or tablet device to access the web).  With the increasing adoption of smartphone devices, such as Androids and iPhones, and the expanded footprint and

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Financial Services 2011 Top Tech Trends Part I: Business Intelligence
Written on June 23, 2011 by in Big Data, Business Intelligence / Data Warehousing

Recently, I conducted exhaustive research from analyst firms Gartner, Forrester and The Tower Group to get my mind around the top technology trends in the Financial Services industry through 2011.  Over my first three blogs, I will share with you my perspective regarding the following top trends to keep an eye on for the second-half

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