InFocus Weekly Roundup May 11, 2012 “Stump the Bloggers” with your questions on Capitalizing on Cloud Services and Transitioning to ITaaS.  Post your questions for InFocus bloggers here – and they will be answered live from EMC World May 21 (simulcast on the EMC Community Network). This week, Wayne Pauley, Choong Keng Leung, and JP Morgenthal

Financial Planning is a growing need, especially for today’s retiring or retired baby boomers that require planning to sustain their lifestyle and for the Gen X/Y generations who are facing high education costs and less certain retirement prospects.  Planning tools are playing an increasing role in attracting and retaining these clients.  The right tools convey

InFocus Roundup May 4, 2012: “One Size Doesn’t Fit All…”  says Kevin Scanlon, with regards to customer Strategy.  “True return on a social media program is best seen in the cost savings.”    This week we welcome Dave Bagatelle from the Asset and Wealth Management division of EMC Consulting to the InFocus Community. Dave covers

The graphic below are two examples of the same information presented with small aesthetic changes.  For financial advisors, these small differences can both impact customer experience and how their institution is perceived and how it can impact customer experience. Small changes in charts, make a big difference Reports, like clothes, have a time and a place when they are

InFocus Weekly Roundup: “As in life, we collect things and at some point we become burdened by the very same things we have collected.” JP Morgenthal describes the function of chargeback and showback models as Feng Shui for your compute environment.    Welcome to our newest blogger, Rachel Haines, who leads EMC Consulting’s Data Governance

It’s an exciting time for eServices and the EMC Community Network (ECN). Some really cool things will be happening for the overall ECN users. But more on that will come in later blog posts. Plans for eServices representation at EMC World this year are in advanced stages of planning. I am thoroughly delighted that we

InFocus Weekly Roundup April 13th: Transformation is more than a buzzword, notes Dave Matson. “Continual transformation is a necessity for companies looking to achieve service excellence…” and the service experience is tied to the business’ culture. Mary Cay Kosten shares how EMC is keeping an open dialog with employees to enable them to put customers first

We all know it when we see it – a great service experience. Some of the greatest companies in their respective industries come to mind – Starbucks, Zappos, Apple and The Ritz Carlton. One of the common denominators that all of these companies possess is a unique culture that puts customers first and empowers their

I’m a skeptic. And I’m in my most skeptical state when I hear corporate buzzwords tied to company strategy at the beginning of every calendar year. Phrases such as, “paradigm shift” and “thinking outside the box” give me the chills. To EMC’s credit, use of the worst corporate jargon offenses were at a minimum during

During the past several years, I have personally witnessed the emergence of a new generation of customers and employees who want to use web-based tools as their main way or one of several ways of interacting with us. The use of smart phones and tablets has proliferated into the workplace and has compelled EMC to