Stump the Bloggers: Transitioning to ITaaS; Service Excellence Industry Recognition; BI & Customer Data; & Strategic Planning

InFocus Weekly Roundup May 11, 2012 “Stump the Bloggers” with your questions on Capitalizing on Cloud Services and Transitioning to ITaaS.  Post your questions for InFocus bloggers here – and they will be answered live from EMC World May 21 (simulcast on the EMC Community Network). This week, Wayne Pauley, Choong Keng Leung, and JP Morgenthal

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Customer Data Quality – How to Measure it, Improve it, and Make it Stick
Written on May 11, 2012 by in Enterprise Info. Mgt., Governance

Too many years ago, when I was at Verizon, a key problem was lack of consistent customer data – including the basics such as name, address and other customer information. Today’s blog explores some of the key customer data issues that persist in today’s IT systems… a sort of “Back to the Future.” The same

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Customer Strategy & Experience; Data Governance & Stewardship; Cloud Computing & TSW 2012

InFocus Roundup May 4, 2012: “One Size Doesn’t Fit All…”  says Kevin Scanlon, with regards to customer Strategy.  “True return on a social media program is best seen in the cost savings.”    This week we welcome Dave Bagatelle from the Asset and Wealth Management division of EMC Consulting to the InFocus Community. Dave covers

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Data Governance is Strategic; Data Stewardship is Tactical
Written on May 3, 2012 by in Enterprise Info. Mgt., Governance

What is the difference between data governance and data stewardship?  As the title of this post would imply, stewardship is a tactical function. And by tactical I mean short-term, specific, and local.   The common thread here is that these tasks all are executed against specific business terms or data elements.  Examples of tactical data stewardship tasks

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Collaboration and Insight on IT Transformation, BI/DW, Data Governance, and Industry Evolution

InFocus Weekly Roundup: April 27, 2012 “Strategy without tactics is the slowest route to victory. Tactics without strategy is the noise before defeat.” Choong Keng Leong draws on Sun Tzu’s quote to explain the use of holistic strategies as the starting point for IT Transformation. Engage in a discussion with InFocus Bloggers on “Capitalizing on Cloud

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Creating Cultural Change With Data Governance
Written on April 23, 2012 by in Governance

Implementing a Data Governance (DG) program is all about changing the culture of the enterprise. Data Governance uses principles of accountability, integrity, and transparency to tear down silos and build trust in the data, trust that the business needs of individuals are met, and trust that top quality data is being used to make the

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GRC, ECN, EMC World, Feng Shui – Oh Boy!

InFocus Weekly Roundup: “As in life, we collect things and at some point we become burdened by the very same things we have collected.” JP Morgenthal describes the function of chargeback and showback models as Feng Shui for your compute environment.    Welcome to our newest blogger, Rachel Haines, who leads EMC Consulting’s Data Governance

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GRC and Risk Appetite formulation – A critical skill that executive management must develop to thrive in today’s climate
Written on April 20, 2012 by in Compliance, Governance, Risk, Trust

If there is one element of a GRC framework upon which all else depends, it is the correct formulation of risk appetite, and the translation of appetite into tolerances, thresholds and limits that the organization must operate within. Without this, it’s simply impossible to manage risks effectively. Risk appetite can be defined as the quantity

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New EMC GRC Eco-system – RSA Archer Community and Exchange are Live
Written on April 18, 2012 by in Compliance, Governance, Risk, Trust

EMC has created a new community for the GRC Eco-system – very cool! I wanted to share with the the ‘offical’ communications out of EMC on this – it represents a huge commitment to GRC and I am extremely jazzed to be a part of it  Here’s information on how the RSA Archer Community is

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It’s All About the People: Employees and the Customers they serve. InFocus Weekly Roundup – March 9, 2012

This week’s focus is all about people: Frank Coleman reviews the skill set of Shadow IT groups and asks “Are Data Scientists Hiding in the Shadows? What If Business Intelligence truly is the smarter way to stay competitive and profitable. Making it to the ‘What If’ Era illustrates one of many potential uses of Business Intelligence.  Find

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