Mark Browne is a Senior Program Manager in EMC Customer Support, focused on online support. Based in Cork, Ireland, Mark has over 15 years of experience in the IT industry in technical and customer support, across multiple disciplines.
Mark’s current focus is as a Community Manager for the EMC Community Network (ECN) Support Forums. ECN has over a quarter of a million members made up of customers, partners and EMC employees. Mark supports operations and advises on best practices and tools for the Technical Support Forums Community, one of the largest communities on ECN. He is a passionate advocate for this community and for peer-to-peer support and communication.
I am delighted that the EMC Ask the Expert events are now off the ground. I meant to get a blog post together to post about it earlier, but it’s been a crazy week and weekend making sure everything was in place to make it a go for launch. Thankfully my illustrious colleague @sthulin has posted a blog describing the program in great detail. He has been very flattering to me (I think undeservedly, the guys answering the questions are doing the bulk of the work). What he omitted tell you in his blog is that it was he who masterminded this video including the editing.
This was a great job. So it is now up and running. Our first event for this initiative can be found here:
“The opinions expressed here are my personal opinions. Content published here is not read or approved in advance by EMC and does not necessarily reflect the views and opinions of EMC nor does it constitute any official communication of EMC.”
