Impressions From An EMC Forum, Part 2
Written on December 15, 2011 by in Big Data, Cloud, Trust

As promised, here is the second half of the interview I gave while at the EMC Forum in Boston. In this short video, I discuss the challenges and needs IT customers face as they accelerate their journey to the cloud and leverage Big Data.   You can view the first video as well, in which

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Impressions From An EMC Forum: The Impact of Big Data
Written on November 17, 2011 by in Big Data

In my previous post I mentioned attending the EMC Forum in Boston. While at the event, I was interviewed about the main takeaways and insights I gained from the keynotes and sessions. You can view the first video here:   I also talked about what we in EMC Customer Support are hearing from our customers

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Time To Get “Smart” About Business
Written on November 3, 2011 by in Big Data, IT Transformation

It’s been a busy few weeks! Since the middle of October, I have attended the Boston EMC Forum, represented EMC Customer Support at a customer meeting in Texas, and traveled to several different parts of the US. The news is the same everywhere, and the message is clear – you need to get “smart” about

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Using Big Data Analytics to Manage Business Risk
Written on September 28, 2011 by in Big Data, Service Excellence

It’s been an interesting journey to watch the “Big Data” evolution unfold and, through discussions with EMC customers, gain insight into how and where this will take the IT industry. While in New York recently, I had the opportunity to meet with a representative of a major financial institution to discuss efficient use of technology

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Do Vendors Play a Role in Educating Customers?
Written on September 27, 2011 by in IT Transformation, Service Excellence

“Technology is evolving at such a rapid pace, that it can be challenging to stay up-to-date.” I’m guessing this statement will not instigate much of a rebuttal. I find myself on a constant quest for knowledge through reading and talking directly to customers and several subject matter experts. In my discussions, it seems many are

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