Ready, Set, Big Data

I’ve been told analyzing large amounts of data is no longer such a challenge.  I was a little skeptical because of my background and recollections of trying to get accurate and actionable customer information.  It took time to find and line up the right data analyst and then negotiate for a place in line with

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Staying Ahead Of Your Customer…
Written on October 13, 2011 by in People

I often get the question, “…I have all of this data but I have no idea how to leverage it into something meaningful around my customer experience.”  My response, “join the club.”  Whether you are a retailer, a product manufacturer or a content provider, chances are you have a lot of data doing a lot

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Real-Time Predictive Analytics
Written on September 30, 2011 by in Business Markets

Real-Time Predictive Analytics is something that I have been hearing about for over 16 years, but when I actually evaluated, implemented, and/or administered the systems, for one reason or another, the technology at that time could only handle NEAR real-time – not REAL real-time.  Boy, how times have changed!  Real-Time predictive analytics is a viable

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Using Big Data Analytics to Manage Business Risk
Written on September 28, 2011 by in Big Data, Service Excellence

It’s been an interesting journey to watch the “Big Data” evolution unfold and, through discussions with EMC customers, gain insight into how and where this will take the IT industry. While in New York recently, I had the opportunity to meet with a representative of a major financial institution to discuss efficient use of technology

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First Impressions of a Data Scientist

Data Science is making its way to the forefront of how we look at our business. We now have the tools (such as Greenplum) to access, analyze, and take advantage of our data (and there’s more of it than ever before). Our Data Scientists play a critical role in making this huge amount of data meaningful

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