Looking for Opportunities? Listen to Your Customers
Written on October 14, 2011 by in Big Data, Service Excellence

The IT industry is going through perhaps its biggest adjustment in decades, because of the abundance of technology being employed and deployed to help us manage in this digital age. There isn’t a day that goes by where you don’t see a new app or utility designed to make our everyday lives easier and more

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Digital Life, the Digital Universe, and Digital Everything!
Written on July 28, 2011 by in IT Transformation

IDC recently released “The 2011 IDC Digital Universe” study, sponsored by EMC. The amount of data being talked about in the study is staggering: 1.8 zettabytes will be created by the world in 2011. How much is 1.8 zettabytes? It would take every person in Ireland tweeting 3 times per minute for 2,082,203 years! That’s

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GRC Forcing Function: The Digital Universe
Written on June 30, 2011 by in Big Data, Compliance, Governance, Risk, Trust

EMC has been sponsoring the annual IDC Digital Universe Study for five years – and we’ve been saying the horrendous growth in information is one of the main Five Forcing Functions driving growth and adoption of GRC. The 2011 Digital universe Study is in – and the numbers will shock you. Here’s a taste: Digital

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When Establishing An Effective IT Support Portfolio, Less is More
Written on June 23, 2011 by in Service Excellence

For the past two quarters, my colleagues and I have studied trends in IT support services.  We have reviewed dozens of the latest research reports, conducted an exhaustive competitive analysis and interviewed several leading industry analysts and consultants.  One of the recommendations that came up repeatedly is to exercise caution when adding additional features to your

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