InFocus Weekly Roundup May 11, 2012 “Stump the Bloggers” with your questions on Capitalizing on Cloud Services and Transitioning to ITaaS.  Post your questions for InFocus bloggers here – and they will be answered live from EMC World May 21 (simulcast on the EMC Community Network). This week, Wayne Pauley, Choong Keng Leung, and JP Morgenthal

InFocus Roundup May 4, 2012: “One Size Doesn’t Fit All…”  says Kevin Scanlon, with regards to customer Strategy.  “True return on a social media program is best seen in the cost savings.”    This week we welcome Dave Bagatelle from the Asset and Wealth Management division of EMC Consulting to the InFocus Community. Dave covers

The graphic below are two examples of the same information presented with small aesthetic changes.  For financial advisors, these small differences can both impact customer experience and how their institution is perceived and how it can impact customer experience. Small changes in charts, make a big difference Reports, like clothes, have a time and a place when they are

InFocus Weekly Roundup: “As in life, we collect things and at some point we become burdened by the very same things we have collected.” JP Morgenthal describes the function of chargeback and showback models as Feng Shui for your compute environment.    Welcome to our newest blogger, Rachel Haines, who leads EMC Consulting’s Data Governance

InFocus Weekly Roundup April 13th: Transformation is more than a buzzword, notes Dave Matson. “Continual transformation is a necessity for companies looking to achieve service excellence…” and the service experience is tied to the business’ culture. Mary Cay Kosten shares how EMC is keeping an open dialog with employees to enable them to put customers first