Best Buy has taken some hits in the press lately. One of the most scathing articles came from a Forbes contributor, Larry Downes, who made the claim that the large electronics retailer is gradually going out of business. Among the criticisms were that Best Buy is not doing a good job managing the cross-channel experience

I wanted to share some big news for EMC Support Forums. On December 23rd we launched the EMC Support Community Ask the Expert Series. The series will feature events where EMC product experts will host dedicated hot support discussion topics on the Support Forums. The introductory video is done by me (explains a bit more) and can be seen here: http://community.emc.com/videos/2506. This

My role in EMC is changing. That’s not what I am blogging about though. It’s about what EMC eServices is doing to recognize, empower and reward our most valuable contributors in the Support Forums. Now it’s not like we have not been doing this already. We have. And we have even gotten them together to

If you’ve read my bio or follow me on Twitter (@MabroIRL), you already know a little about me. So why am I blogging? Well in short, because I feel I have to. I have been growing my knowledge and participation in the Social Media space and I thought it was high time I put myself