Carolyn Muise

Carolyn Muise


Vice President, Total Customer Experience

Carolyn Muise is the Vice President of Dell EMC Corporation’s Total Customer Experience Program. With revenues of $24.5 billion and 60,000 people worldwide, Dell EMC is a global leader in enabling businesses and service providers to transform their operations and deliver IT as a service. In this role, Muise has operational responsibility for engagement with Dell EMC’s customers, partners, and employees to drive quality, innovation and continuous improvement into its products, services and business operations. Under Muise’s leadership, Dell EMC’s Total Customer Experience program has been recognized by the Technology Services Industry Association (TSIA) for its Innovation in Customer Commitment, Temkin Group for Customer Experience Excellence and Customer Experience Professionals Association (CXPA) for Customer Experience Impact. Prior to this role, Muise led Dell EMC’s Engineering Lab (E-Lab). Dell EMC’s E-Lab is a global operation considered the industry's premier brand for rigorous, end-to-end interoperability testing and the development of "best-in-class" integrated solutions. In this role, Muise lead a team that worked closely with Dell EMC customers, partners, vendors and competitors to promote integration across every major platform, operating system, and network element available.

Muise has been recognized for her work outside of Dell EMC, including membership with the Society of Women Engineers at Simmons College, induction into The Boston Club – one of the largest communities of women executives and professional leaders in the Northeast – and is an active participant in the National Center for Women and Information Technology. Muise is a graduate of Northeastern University in Boston with a Bachelor’s in Engineering. She earned a Business Management Certificate from Bryant University. @camuise4