Mary Cay Kosten

Mary Cay Kosten


Senior Vice President, Customer Service

As Senior Vice President, Dell EMC Customer Service, Mary Cay leads a team of more than 8,000 professionals that service Dell EMC’s global customer base. Mary Cay is responsible for creating and driving Dell EMC's customer service strategy and programs spanning remote support, product installation and repair, proactive maintenance, logistics, repair, escalation, and service account management. She has more than 25 years of experience in service and supplier management, and a proven track record in building outstanding service delivery organizations. Prior to joining Dell EMC, she was Vice President of Global Customer Service Delivery for Oracle/Sun Microsystems, responsible for delivering all elements of Sun’s support services.

Mary Cay has been a recipient of the Denver Business Journal’s Outstanding Women in Business (High Tech and Telecommunications) Award and the Silicon Valley YWCA Tribute to Women and Industry (TWIN) Award. She serves on the Technology Services Industry Association (TSIA) Field Services Advisory Board, as well as the steering committee for TSIA’s Women in Services community of interest.