Stephen Caulfield is the Vice President of Global Field Services for Dell EMC. His team is part of the Dell EMC Global Deployment and Field Services group under Support and Deployment Services. He is responsible for warranty service repairs on client, server, networking and low-end storage products around the globe – this includes onsite service (sometimes known as Next Business Day service), Carry-In-Centers and Mail-in-Service. In this role, Stephen’s team manages nearly 15,000 partner-led service engineers globally who perform nearly 4.5 million repair events annually for Dell EMC customers.
Stephen has 28+ years of experience in the IT Services industry and is a 16 year veteran of Dell EMC. His previous roles at Dell EMC have included EMEA Field Services Director, EMEA Command Center Manager, Service Operations Planning, Enterprise Program Manager and Technical Account Manager. Prior to Dell, he was a Program Manager at the Bank of Ireland. He designed and implemented Helpdesk centers while at Compaq Computers & Digital Equipment.
Stephen is based in Bratislava, Slovakia and resides in South Moravia, Czech Republic with his wife and three children. He enjoys golf and rugby.