Alan Walsh

Alan Walsh


Vice President, Customer Service Escalation Management

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Alan has been with EMC (now Dell EMC) since 1995, primarily in Services. Those years give him a unique perspective on the Dell EMC Services portfolio as well as global customers. Alan spent much of his career interacting directly with executive customers in all situations and geographies, and is currently responsible globally for Escalation Management in the Dell EMC Services team.

Prior to this, Alan had global business leadership roles responsible for Remote Delivery for the EMC Data Protection and Availability portfolio, Unified Storage Division (1000+ team), and proactive customer engagement related to EMC’s Elite Program and Account Management Services. In these roles Alan also worked directly with both EMC and customer executives as needed on business problems and growing customer relationships.

Alan honed his technical, leadership and change management skills within EMC’s Support and Manufacturing organizations, and has applied his deep experience of EMC’s technology to grow the skill sets of both internal and partner service teams.

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Josh Klein

Josh Klein


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Josh Klein has enjoyed a long and successful technology career helping guide organizations of all sizes through transformational technology challenges, from strategy to execution and performance.

Today, as the Global Services Leader for the South at Dell EMC, he brings an informed perspective to clients seeking transformational change with powerful approaches like Big Data and IT as a Service. He believes a holistic perspective of an organization’s IT challenges is the best way to unleash a company’s full potential.

Prior to Dell EMC, Josh Klein worked at companies including IBM Global Services, Ernst & Young, and Glasshouse Technologies, Inc., helping customers achieve operational excellence through world-class consulting services.

His approach to implementing successful technology solutions is built on his 21 years of experience in the U.S. Navy, where he served as a Surface Warfare Officer. He is also a father of one wonderful son and three great daughters, an avid world traveler, and a World War II history buff.

When he's not travelling the country to help customers solve their IT problems, he can often be found in the Boston area performing rock hits as the lead singer in the band the Hip Replacements.

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Bill Schmarzo

Bill Schmarzo


CTO, Dell EMC Services (aka “Dean of Big Data”)

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Bill Schmarzo, author of “Big Data: Understanding How Data Powers Big Business” and “Big Data MBA: Driving Business Strategies with Data Science”, is responsible for setting the strategy and defining the Big Data service offerings and capabilities for Dell EMC Services Big Data Practice. As the CTO for the Big Data Practice, he is responsible for working with organizations to help them identify where and how to start their big data journeys. He’s written several white papers, is an avid blogger and is a frequent speaker on the use of Big Data and data science to power the organization’s key business initiatives. He is a University of San Francisco School of Management (SOM) Executive Fellow where he teaches the “Big Data MBA” course. Bill was ranked as #15 Big Data Influencer by Onalytica.

Bill has over three decades of experience in data warehousing, BI and analytics. Bill authored Dell EMC’s Vision Workshop methodology that links an organization’s strategic business initiatives with their supporting data and analytic requirements, and co-authored with Ralph Kimball a series of articles on analytic applications. Bill has served on The Data Warehouse Institute’s faculty as the head of the analytic applications curriculum.

Previously, Bill was the vice president of Analytics at Yahoo where he was responsible for the development of Yahoo’s Advertiser and Website analytics products, including the delivery of “actionable insights” through a holistic user experience. Before that, Bill oversaw the Analytic Applications business unit at Business Objects, including the development, marketing and sales of their industry-defining analytic applications.

Bill holds a masters degree in Business Administration from the University of Iowa and a Bachelor of Science degree in Mathematics, Computer Science and Business Administration from Coe College.

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Scott Peyser

Scott Peyser


Vice President, Dell EMC Services

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As the Vice President of Dell EMC Services, Scott oversees all aspects of professional services, including consulting, presales, and customer services portfolios. Dell EMC Services provides a broad set of services for new and existing customers to define, transform, optimize, and evolve IT to maximize business value.

Scott is a 15-year veteran of EMC (now Dell EMC) who has held multiple leadership positions across EMC Sales and Global Services. Prior to his current role, Scott led the Americas Presales Team helping to drive alignment between sales and technical teams while architecting end-to-end solutions. Before joining presales, Scott led Global Services across the MidAtlantic and South building a team of service-oriented professionals who deliver transformational solutions to EMC’s clients. Scott started his career calling on Global Accounts and also served as District Sales Manager prior to joining the EMC Global Services Team. During Scott’s career with Dell EMC, he has been a leading field advocate presenting Dell EMC’s own IT proven story and the organization’s IT transformation delivery capabilities.

Scott is a graduate of The University of Maryland at College Park and lives in Nashville, Tennessee.

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Haroon Qureshi

Haroon Qureshi


Advisory Solution Architect, Dell EMC Technologies Portfolio

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Haroon has been with Dell EMC since 2010. Initially he was part of the Enterprise Information Management and Analytics practice within EMC (now Dell EMC) Consulting before moving to Portfolio Management within Global Services. In his current role, Haroon provides thought leadership and strategy for the Dell EMC technologies portfolio of solutions and services, covering databases, applications and emerging technologies. Haroon has over 20 years of managerial, consulting, and engineering experience, focused on databases and applications. He has worked with clients in various industries, helping with their IT strategy and infrastructure design and implementation. Away from work, Haroon enjoys spending time with his family, soccer (Manchester United) and music.

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Norman Dee

Norman Dee


Principal Consultant, Cloud Transformation

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Norman is the practice lead for Infrastructure Transformation, IT Financial Management and Capacity Planning within the Americas Consulting Services Delivery organization within Dell EMC Services. In his role, he helps enterprises fully understand both the technical and financial benefits of operating model, infrastructure and application transformations. Norman speaks frequently to customers about how to determine, track and allocate service costs based on usage, as well as understanding service demand to optimize operations and drive more effective use of resources. Norman’s career has spanned various roles from directing worldwide projects to CTO/CIO, across multiple industries including financial services, publishing and online retail.

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Denise Partlow

Denise Partlow


Director, Product Marketing Cloud Professional Services

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Denise is a Director of Product Marketing for Dell EMC’s Services. She currently leads a team of professionals responsible for formulating and executing marketing strategy for Dell EMC’s cloud services portfolio.

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Jeffrey Abbott

Jeffrey Abbott


Sr. Marketing Consultant, Big Data and IoT Consulting Services

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Jeff is part of the Dell EMC Services division, helping customers understand how to identify, and take advantage of, opportunities in Big Data.

Prior to EMC (now Dell EMC), Jeff helped build and promote a cloud-based ecosystem for CA Technologies that combined an online community, cloud development platform, and e-commerce site for cloud services. Jeff also spent several years within CA’s Thought Leadership group, creating and promoting top-level messaging and social-media programs around major disruptive trends in IT. Prior to this, Jeff spent 3 years at EMC, marketing IT management software products. Jeff’s marketing career also includes time at Citrix, as well as numerous marketing firms – one of which he founded with 2 former colleagues in 1999. Jeff lives in Sudbury, MA, with his wife, 2 boys, and dog. Jeff enjoys skiing, backpacking, photography, and classic cars.

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David Edborg

David Edborg


Portfolio Manager, Business Resiliency

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David originally joined EMC (now Dell EMC) in 2005 and is currently the Portfolio Manager for Dell EMC Business Resiliency Services. Over his career at Dell EMC, David has served as a Global Practice Manager for Availability Technologies, as an Availability Services Solutions Principal, and as the Chief Architect for EMC’s Continuous Availability Services Line.

David has over thirty years in the computer security and disaster recovery industries. Out of college David worked as an IBM Assembler coder and wrote operating system mods for ACF2/VM; the first ever security product for IBM’s Virtual Machine OS. He has worked with other vendors and partners in the DR industry, including supporting recoveries from the 9/11 event. David has also worked in the packaged software industry as Director of Development and Support for a computer security product.

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Matt Cooney

Matt Cooney


Principal Product Manager, Dell EMC Education Services

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As Principal Product Manager for Dell EMC Education Services, Matt Cooney connects students with Dell EMC’s industry-leading education offerings. He joined EMC (now Dell EMC) in 2014 as a member of the Portfolio Management team and managed the global Sales Quarterly webcasts and inaugural Education Customer Advisory Council at EMC World 2015, among other initiatives. Before joining EMC he managed marketing efforts for M.I.T., Monster, and iRobot. Matt holds a Bachelor’s degree in Government, a Master’s in Management, and is a passionate enthusiast of emerging technologies.

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Nishita Roy

Nishita Roy


Consultant Marketing Manager, Dell Chief Customer Office

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Nishita Roy-Pope leads strategic marketing initiatives to drive external and internal awareness of and engagement around Dell’s award-winning customer experience program and capabilities. She started her career at Dell in 2012 and led high visibility global marketing programs and projects for the global services organization to drive external thought leadership, employee engagement, sales revenue and customer awareness around the company’s proactive, self-service capabilities leveraging the online community network. Nishita is committed to increasing diversity in STEM fields and is the founder of a Dell-sponsored internship program to provide high school young women students with hands-on work experience. She also proudly serves on the Board of Directors of Girls Inc. of Worcester, a non-profit organization that serves 2,000 girls annually. Prior to joining Dell, Nishita worked as a field consultant in the Middle East region for several non-profit organizations and a small software company. Nishita holds a bachelor’s degree in Government and International Relations from Wesleyan University and an MBA from Texas A&M University. Her personal passions include running, traveling and spending time with her husband and son.

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Laddie Suk

Laddie Suk


Director, IT Transformation Services

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Laddie leads the Dell EMC Professional Services practice for IT Transformation for the communications, media and entertainment industry across the Americas, bringing extensive experience spanning multiple industries—particularly communications service providers and professional services firms—to this role.

Serving as a partner at several major consulting firms honed his strategic and business skills, while his time as a CIO and network executive at prominent telecommunications firms enabled him to further develop his technology savvy.

His deep domain experience puts Laddie in demand as a speaker at various communications industry gatherings, and he’s been quoted extensively in numerous publications including the Financial Times and Telephony.

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Aaron Berger

Aaron Berger


Principal Consultant, Solutions lead

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Mr. Berger has over 25 years of financial services industry experience, including positions with Chase Manhattan Bank and Shearson Lehman followed by 15+ years of consulting. Aaron joined EMC [now Dell EMC] in 2002 where he provides strategic leadership to banks, insurance companies and investment firms. Aaron has proficiency in IT / Operating Model Transformation, Strategic Planning, and Big Data, with a recent focus of guiding banks toward their digitally-enabled future. He earned his Bachelor in Talmudic Law from Ner Israel College and Master in Computer Science from the Johns Hopkins University.

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John Moody

John Moody


Vice President, Global Support Deployment Services

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John Moody is responsible for the worldwide design, development and marketing of services for PCs and tablets including ProSupport, ProSupport Plus for PCs and Tablets and Base Warranty as well as deployment and configuration services.

John has 19 years of services, sales/online marketing and product marketing experience at Dell. Prior to joining Dell in 1996, John worked in insurance and health care systems integration for Electronic Data Systems.

After graduating from the University of Texas at Austin in 1985 with a BBA in Accounting, John worked for Coopers & Lybrand, auditing and consulting in a variety of industries.

John is a native Texan who currently lives in Austin, Texas with his wife Lea and has two children. In his spare time, John enjoys running, biking and water skiing.

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Michael Harding

Michael Harding


Director of Enterprise Architecture, Dell IT

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Michael Harding is a Director of Enterprise Architecture in Dell IT, responsible for defining and enabling the strategic IT applications platform within Dell IT. With a rather extensive background in SAP Architecture, Michael is focused on leveraging state of the art technology to provide a highly performing, scalable, flexible, and efficient application stack. Michael is also focusing on empowering Dell’s business channels through streamlined and simplified User Experience and Customer Enablement.

Michael chronicles many of his & Dell IT’s first-hand experiences in the SAP Technical Architecture space on Twitter: @putitonHANA

Prior to joining EMC (now Dell EMC) in 2011, Michael spent the majority of his 19 year career at various customer sites as a consultant or full-time employee, across a multitude of industries. Michael earned his BS in Engineering & Management at Clarkson University, and now resides in the Greater Boston area.

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Jenny Beazley

Jenny Beazley


Director, Voice of Customer Analytics & Intelligence, Dell Chief Customer Office

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Jenny works with customers around the world to identify continuous improvement opportunities using a data-driven approach, leading to service improvements and technology solutions that exceed customer and partner expectations. With an excellent execution record of delivering large-scale product, solution and change management projects and programs in complex international environments, Jenny now specializes in transforming the customer experience through data visualization.

In addition to a Bachelor’s degree in Mathematics, Jenny holds an MBA with electives in knowledge management and financial strategy. During her tenure at Dell she has lived in Australia, the UK and Canada and visited over 35 countries, providing a unique perspective on cultural differences and global awareness. She’s also an advocate for skills-based volunteering and partners with non-profit organizations to help them make decisions based on data. In her free time, Jenny is a passionate mountain biker and serves as President of Vancouver’s North Shore Mountain Bike Association.

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Scott Bils

Scott Bils


Senior Director, Global Application Transformation Discipline Lead

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Scott is a Senior Director in the worldwide Professional Services Delivery organization within Dell EMC Services. In his role leading the Global Application Transformation Discipline he is responsible for setting the strategy, defining the service offerings and enabling delivery of Dell EMC Services that help clients address the strategic, organizational and operational issues they face around transforming their application portfolios and teams. Scott blogs and speaks frequently on the topics of application, cloud and ITaaS transformation.

Prior to Dell EMC Scott co-founded a leading boutique consultancy focused on helping large enterprises and service providers navigate the issues associated with cloud and ITaaS transformation. Scott was also the Founding CEO at Conformity, a venture-backed provider of the first enterprise-class management and governance platform for cloud applications. Prior to Conformity Scott held senior executive roles at Scalable Software and Troux Technologies, and also worked at McKinsey and Co. and Accenture.

Scott holds a Masters Degree in Business Administration from the University of Chicago and a Bachelor of Arts Degree in Finance from the University of Illinois at Urbana-Champaign.

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Barbara Robidoux

Barbara Robidoux


Vice President, Dell EMC Services & IT Marketing

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Barbara Robidoux is Vice President, Dell EMC Services & IT Marketing. In this role Barbara is responsible for driving marketing innovation in support of strategic priorities such as lifecycle management of Dell EMC’s services portfolio, strengthening the partner ecosystem, and ensuring go-to-market alignment between all aspects of Dell EMC Services with product divisions and sales.

Barbara has held other marketing leadership positions at Dell EMC, most recently running EMC’s Worldwide Executive Briefing Center program and Global Customer Reference team. Prior to that, she ran Product Marketing for five years.

Before joining EMC (now Dell EMC), Barbara held product marketing positions at Cambex Corporation and Data General. She holds an undergraduate degree and MBA from Babson College, and attended the University of London in London, England.

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Joshua Siegel

Joshua Siegel


Director, Big Data Transformation

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Joshua Siegel – Big Data Transformation Delivery Team Lead: Josh Siegel has nearly 20 years experience in business strategy and process, application and data solutions design and delivery. He assists large enterprise clients with strategy and implementation around Big Data transformations. Solutions developed and implemented in Financial Services, Retail & Gaming, and Health Services among other industries. Previous to this role, Josh led Big Data Transformation for EMC’s Financial Services Industry Vertical and EMC Professional Services’ Cards & Payments Practice. Prior to joining EMC Consulting in 2010, he was Senior Manager for Financial Services at BearingPoint working with large Financial Services institutions on a variety of change initiatives. Josh was also senior project manager at IBM Business Consulting Services and a senior analyst at PricewaterhouseCoopers LLP. Josh attended the Yale School of Management where he earned a Master of Business Administration (MBA) degree and University of Pennsylvania, Wharton School of Finance Philadelphia, Pennsylvania where he received a Bachelor of Science in Economics.

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Bart Driscoll

Bart Driscoll


Director, DevOps Services

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Bart Driscoll is the Director for the Application Modernization discipline within the Americas. Application Modernization services deliver a full spectrum of assessment, planning, implementation, and transformational services to enable customers to drive down cost and accelerate time to value in application delivery. This group specializes in Mainframe Transformation, Legacy Application Modernization, and DevOps.

Prior to his current role, Bart was the Application Architecture, Design, and Development Managing Principal for the Northeast/Canada division. Here Bart managed a portfolio of programs and projects focused on application development and software delivery optimization. While his primary responsibility was delivery oversight, Bart also played an active role in presales and helped grow bookings in region by over 100% in two years.

Bart has broad experience in IT ranging from networking engineering to help desk to application development. He has spent the last 15 years honing application development and delivery skills in roles such as Information Architect, Release Manager, Test Manager, Agile Coach, Business Architect, and Project/Program Manager. Bart holds certifications from PMI, Agile Alliance, Pegasystems, and Six Sigma.

Bart earned a bachelor’s degree from the College of the Holy Cross and a master’s degree from the University of Virginia.

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Mark Sear

Mark Sear


Big Data CTO, Dell EMC Consulting EMEA

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Mark has been deeply immersed in the world of big data for over 20 years. It is a world that he loves. Mark passionately believes the world is about to embark on a data revolution that will create changes in the way the world operates that will be seismic in size and cover all aspects of business and life. Mark speaks frequently on the use of big data, with a fun style and covering many and varied areas within a single presentation. He is an accomplished executive and entrepreneur with broad-based experience ranging from bootstrapping startups through to major multinationals. Career highlights include achieving results as a visionary tech innovator and "blue sky" thinker as well as consistent delivery of both strategic and tactical solutions.

Mark has implemented solutions across multiple industries and using varied technologies including Hadoop, Spring and Oracle. Solution industries include ecommerce, Telco, Healthcare, Airlines and Banking and Finance. Starting as Data warehouse designer in the Banking Industry and then moving to consultancy for companies such as Board, Mark has always had the combination as both the expert and the visionary. For Dell EMC Mark previously held roles such as Chief Data Officer EMEA and Chief Data Scientist which allowed him to hone his skills and experience to make him the expert in Big Data that his is today.

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Keith Waryas

Keith Waryas


Director of Product Marketing, Dell EMC Services

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Keith leads marketing for Dell EMC's Technology Services Portfolio. He and his team are responsible for formulating the service marketing and packaging strategies for Dell EMC's products, with a primary mission of helping customers accelerate the value they get from Dell EMC technology.

He has over 20 years of experience driving marketing, business development, partnerships and sales for emerging and established technology and telecom companies. But, away from work, Keith enjoys cooking, golfing, baseball and wondering if anyone ever really reads the author bios we put on this site.

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Vikram Motiani

Vikram Motiani


Director, Dell EMC Education Services (APJ)

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An authority on the topic of technical education, Vikram Motiani is currently the Director of Dell EMC Education Services Sales for the Asia Pacific region, driving client and partner enablement. He leads a team of Sales Consultants across APJ, engaging with clients’ Business units and Learning & Development teams to identify skills gaps through Knowledge & Skills Analysis (KSA), and providing recommendations from the broad portfolio of Dell EMC, VMWare, RSA, and Pivotal courses.

Vikram’s team also offers several vendor-agnostic programs that help in Business Transformation across diverse industries, including megatrends like Data Science and Big Data Analytics, Cloud Computing, ITaaS, and IT Security.

With almost 30 years of experience in the IT industry, Vikram joined EMC (now Dell EMC) in 2005 and has held several positions within the Global Services Organisation, driving Education, Consulting, PMO, and Technology Implementation Services.

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Roger Burnett

Roger Burnett


Principal Consultant, Healthcare for Dell EMC Services

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Roger Burnett is a Health Sciences Industry Solution Leader, with 20+ years of IT and consulting experience, including positions with American Management System, Fujitsu, Interlink and Dell EMC. He joined EMC (now Dell EMC) via acquisition in 2006, left in 2010 to run a boutique healthcare consultancy specializing in healthcare application data integration. Roger rejoined EMC in 2012 and currently supports the Transformation Workgroup focusing on offering based engagements and pre-sales. Roger graduated from Brigham Young University. He has an extensive background in application architecture and development. Roger started his career building enterprise applications with a specialty skill in re-skinning legacy applications with (what was then) modern user interfaces. This approach of separating data and transactions from the user experience led to being an early adopter of Service Oriented Architecture (SOA). As the healthcare industry became increasingly digital, Roger became a subject matter expert in using SOA strategies to allow systems to exchange information. As an extension of being skilled in accessing and distributing healthcare data, Roger has become a valued resource to clients and projects migrating, analyzing and organizing data.

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Dave Carlson

Dave Carlson


Global Application Infrastructure Discipline Lead, DELL EMC Services

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David Carlson is the global Application Infrastructure Discipline Lead responsible for the Americas, EMEA and APJ theaters. In this role he drives globally consistent standards, strategy and thought leadership around End User Computing, Microsoft, Oracle and SAP technologies for Dell EMC Services. David has spoken at numerous industry events on topics such as data center consolidation, cloud computing, end user computing, virtual desktop infrastructure, and application management strategies. He has been published on the subject of messaging strategy and infrastructure design and can be found online @davecarlson4.

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Jim Roth

Jim Roth


Senior Vice President, Services IT

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Jim Roth serves as Senior Vice president, Services IT where he is responsible for IT enablement of Dell EMC customer facing services including support, deployment and consulting.

Prior to this, Jim served as executive director of the Support and Deployment Product Group where he was responsible for worldwide design, development and marketing of Dell support and deployment services including configuration, installation and ProSupport.

Prior to joining Dell in 2002, Jim worked in software product management at a startup and as an associate in the Operations Management Group at Booz Allen.

Jim holds dual bachelor’s degrees in manufacturing and industrial engineering and a master’s degree in industrial engineering from Northwestern University. He also earned a master’s degree in management from the Stanford University Graduate School of Business.

A native of Chicago, Illinois, he is an avid Cubs and Bears fan and enjoys running and playing golf. Jim currently lives in Austin, Texas with his wife Katy and four children.

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Matt Liebowitz

Matt Liebowitz


Global Virtualization Discipline Lead

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Matt is the Global Virtualization Discipline Lead within Dell EMC Services. He focuses on helping establish standards, driving service development and providing thought leadership for Dell EMC's virtualization and cloud solutions.

Matt was named a VMware vExpert every year since 2010 and is a member of the Dell EMC Elect recipients since 2015. He is a frequent blogger and author on a wide range of virtualization-related topics. Matt has been a co-author on three virtualization-focused books, including Virtualizing Microsoft Business-critical Applications on VMware vSphere and VMware vSphere Performance. He is also frequent speaker at the VMworld conference.

Matt is active on social media and can often be found talking about virtualization on Twitter at @mattliebowitz.

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Kevin Roche

Kevin Roche


President, Dell EMC Services

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Kevin Roche is President, Dell EMC Services, with responsibility for professional services and customer service, including go-to-market execution and product enablement teams.

As lead of Dell EMC Services, Roche oversees over 16,000 service experts worldwide who provide the strategic guidance and technology expertise customers need to accelerate their IT transformation and derive maximum benefit from their Dell EMC technology investments. From developing a strategy and solution architecture, to implementing, operating, and supporting their IT environment, Dell EMC Services helps customers meet their objectives for cloud, big data and trust.

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Michael Spoetter

Michael Spoetter


Vice President, Customer Service EMEA

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Michael Spoetter leads our award winning Customer Service organisation in EMEA, offering highly responsive, consistent and proactive support services across the DELL EMC portfolio and ensuring the best Total Customer Experience (TCE) is met. His team includes multinational groups of around 1,000 customer engineers and support staff, providing maintenance and onsite support services to Dell EMC customers in their mission-critical-environments. He enjoys leading his diverse and motivated teams through change and innovation, so that DELL EMC Customer Service maintains its role as differentiator in the market.

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Howard Elias

Howard Elias


President, Dell EMC Services and IT

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Howard Elias is President, Dell EMC Services and IT, supporting customers across the Client Solutions and Enterprise Solutions Groups. He oversees technology and deployment services, consulting services, global support services, education services, global Centers of Excellence, and the IT organization.

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Jefferson Raley

Jefferson Raley


Director End User Computing

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Jefferson has been an innovator in Dell Services for over 14 years, managing the creation of several unique technologies that help serve customers. Recently he managed a consulting team focused on end user computing environments. He currently manages new offer development for client, server, storage and networking products.

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Vikas Arora

Vikas Arora


General Manager, Professional Services Delivery, APJ

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Vikas Arora is the General Manager of Professional Services Delivery, Dell EMC Asia Pacific & Japan. He oversees implementation, consulting and operations management and residency offering across Asia Pacific and Japan. Using his people-centered approach, Vikas manages a 1,000+ strong, multi-cultural team, while contributing to the Dell EMC APJ organizational development and helping to implement Dell EMC’s Global Talent Strategy. Under his stewardship, Dell EMC has sponsored cross-geography strategic initiatives and strengthened the company’s relationships with Dell EMC’s strategically aligned partners like VMware, Pivotal and RSA, through cross-group projects.

Vikas is a seasoned IT services veteran with over 26 years of IT experience. His renowned expertise in Enterprise Services and Telecommunications sees him constantly helping end customers through their cloud transformation journeys. Prior to his current role, Vikas served two years in EMC India successfully leading the company’s services and product pre-sales engagement with customers and partners. His efforts have helped to improve Dell EMC Services portfolio footprint in the region. In addition, he helped EMC India to improve the competence of its 350+ strong services and pre-sales organizations in all Dell EMC core technologies.

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Frank Coleman

Frank Coleman


Senior Director, DELL EMC Services

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Frank is a Senior Director of Business Operations for Dell EMC Services. He is living the world of Big Data in this role, as he is responsible for using advanced data analytics to improve the customer experience with Dell EMC’s services organization.

This role keeps Frank immersed in Big Data, and he is at the cutting edge of using Big Data to solve real business problems. Frank has a strong blend of technical knowledge and business understanding, and has spent the last nine years focused on the business of service.

Under his leadership, EMC was honored in mid-2012 for the third consecutive year with the Technology Services Industry Association (TSIA) STAR Award for “Excellence in the Use of Metrics and Business Intelligence.” Prior to joining EMC, Frank worked in various fields and remote technical support roles.

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Edward Newman

Edward Newman


Managing Director, Cloud Services Portfolio

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Edward Newman is the Managing Director for Cloud and Trust services for Dell EMC Services. Ted manages a portfolio of services that enable enterprises with data center strategy and consolidation, application modernization, application portfolio rationalization, operating model transformation, business resiliency, heterogeneous cloud strategy and management, automation and orchestration, and IT service management capabilities. Ted has over 20 years' managerial, consulting, and systems engineering experience in the areas of enterprise strategy, cloud computing, storage, open systems, IT service management and program management. He was worked with clients in a range of industries, including information technology, insurance, financial, manufacturing, and defense.

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Joe Terrell

Joe Terrell


Senior Consultant, Cloud Portfolio Offer Development

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Joe Terrell is the Offer Development Lead for Application Transformation and Microsoft services within Dell EMC Services. Joe has over 12 years of experience in infrastructure services, spanning data center transformation, virtualization, distributed applications, and cloud computing. Joe provides thought leadership to identify and develop opportunities for Dell EMC within the cloud and Microsoft space, as well as helping customers define and implement their cloud strategies.

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Mary Cay Kosten

Mary Cay Kosten


Senior Vice President, Customer Service

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As Senior Vice President, Dell EMC Customer Service, Mary Cay leads a team of more than 8,000 professionals that service Dell EMC’s global customer base. Mary Cay is responsible for creating and driving Dell EMC's customer service strategy and programs spanning remote support, product installation and repair, proactive maintenance, logistics, repair, escalation, and service account management. She has more than 25 years of experience in service and supplier management, and a proven track record in building outstanding service delivery organizations. Prior to joining Dell EMC, she was Vice President of Global Customer Service Delivery for Oracle/Sun Microsystems, responsible for delivering all elements of Sun’s support services.

Mary Cay has been a recipient of the Denver Business Journal’s Outstanding Women in Business (High Tech and Telecommunications) Award and the Silicon Valley YWCA Tribute to Women and Industry (TWIN) Award. She serves on the Technology Services Industry Association (TSIA) Field Services Advisory Board, as well as the steering committee for TSIA’s Women in Services community of interest.

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Joachim Worf

Joachim Worf


Senior Manager, Education Services Delivery

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Joachim is a Sr. Education Delivery Manager with 15+ years of experience in IT, including over 10 years in Education Management.

His compilation of work includes accountability and responsibility for Education Services (Learning & Development), Education Strategy, Organizational Development, Staffing, Partner Management, Customer Relations, ISO-Auditing, Program- and Project-Management. In previous roles, Joachim was responsible for EMEA Education Inside Sales and the EMC Academic Alliance program in EMEA.

Joachim is a Board Member at Learning Solutions Working Group at german BITKOM (ICT) Association and Board Member to European eSkills Association (EeSA).

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Harri Kallioniemi

Harri Kallioniemi


Head of Professional Services, Nordics

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Harri works for Dell EMC Services and is responsible for Nordics and Baltic countries. During his 20 years career he has worked across all major industries and through the entire IT stack, from business processes and enterprise architecture, to application development and maintenance to infrastructure.

Harri gets his motivation from driving and executing change, both internally and with customers. Deep down you can still find a geek that is fascinated by technology, but he understands that technology does not drive business impact if the people and processes are not also considered.

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Scott Ramsay

Scott Ramsay


Director, Service Product Lead for Connectrix

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Scott has been with EMC/Dell EMC since 1999, primarily in Global Services/Dell EMC Services and Presales management. Over that time, Scott has gained a great perspective across Dell EMC’s business, particularly as it relates to our interaction with our customers. He currently serves as the SPL for Connectrix, representing Dell EMC Services interests to the BU.

Prior to that, Scott represented the Global Services’ Professional Service development activities for the VMAX BU as Service Design Lead.

In addition, Scott has a long career in Presales, serving in field Global Practice management for VMAX/VNX and in Presales SE management in the Northeast Division.

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Roxane Mody

Roxane Mody


Consultant Product Marketing Manager

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Roxane Mody joined EMC (now Dell EMC) in 2000. She has held various positions in Market Research, Product Management and Product Marketing. She now drives the go-to-market and programs for Technology Services as part of the Global Services Product Marketing team. Roxane actively supports the sales and pre-sales organizations to drive marketing, sales and promotional collateral into the market.

Her previous experiences have been in process and website development, database management, event planning, and marketing retail banking services. Her education includes an MBA in Marketing and Information Systems, and an undergraduate degree in Business Management.

Roxane’s interests include working out, jewelry and chasing after her two boys.

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David Buffo

David Buffo


Consulting Marketing Manager, Dell EMC Services

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David is a Consulting Marketing Manager for Dell EMC Services, based in Hopkinton, Massachusetts. He has 25 years’ experience in the IT industry, including 15 years in solutions and services. David’s focus is IT infrastructure, but his work with clients is concerned with accelerating transformation of IT from a technology supplier into a provider of services to the business. He started with EMC (now Dell EMC) in 2004 and meets regularly with clients at Dell EMC’s executive briefing center and at industry conferences.

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Dave Matson

Dave Matson


Analyst Relations Manager

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Dave is an Analyst Relations Manager covering Dell EMC Global Services, the Channel, Alliances, and the office of the CTO. He was formerly in Global Services Marketing (now Dell EMC Services Marketing), responsible for rationalizing the portfolio and researching and developing new support services to address emerging market requirements. He is passionate about service excellence both with his work at Dell EMC and in his personal life.

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Ted Streck

Ted Streck


Data Center Discipline Lead, Americas

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An Experienced Manager with over 30 years industry experience delivering consulting services and IT solutions. Prior to joining EMC (now Dell EMC), Ted was a Vice President at a national ISP in charge of their IT Systems and operations. Prior to that Ted was the Vice President of a software development organization, where he was responsible for a 30 million dollar subsidiary. Additionally Ted was part of an acquisition team that acquired over a dozen smaller companies in the course of 25 months.
At Dell EMC, Ted has successfully delivered projects that include Business Continuity/ Disaster Recovery strategy development, business requirements analysis and systems and application requirements analysis. Ted is experienced in operational management as well as project management and IT infrastructure strategy, implementation and support. Ted has considerable experience in Data Center Strategy, Server and Storage Consolidation and the migration of legacy technology, processes and organizations to new models. Ted is one of the original authors of the Dell EMC data center migration methodology.

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Dave Shepherd

Dave Shepherd


Enterprise Architect, Cloud Practice

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Dave is an Enterprise Architect working in the Cloud Practice of Dell EMC Professional Services. He has a strong focus on delivery of large and complex transformation and change programs primarily within EMEA. He has over 20 years of IT experience covering Mainframe Operations, UNIX administration, SAP Basis Specialist, Solutions Architect, and Cloud Architect roles providing him with a broad set of skills that are firmly anchored in the reality of delivering IT services.

Being a strong advocate of both open source and open standards, Dave is part of The Open Group and contributes to the Cloud Group on subjects such as Cloud Interoperability and Portability and how TOGAF can be used to govern Enterprise Cloud Ecosystems.

He regularly contributes to Dell EMC Blog sites and delivers presentations and talks at Cloud events such as The Cloud Circle and Ignite, whilst finding time to walk his Spoodle and provide a taxi service to his 2 daughters.

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Carolyn Muise

Carolyn Muise


Vice President, Total Customer Experience

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Carolyn Muise is the Vice President of Dell EMC Corporation’s Total Customer Experience Program. With revenues of $24.5 billion and 60,000 people worldwide, Dell EMC is a global leader in enabling businesses and service providers to transform their operations and deliver IT as a service. In this role, Muise has operational responsibility for engagement with Dell EMC’s customers, partners, and employees to drive quality, innovation and continuous improvement into its products, services and business operations. Under Muise’s leadership, Dell EMC’s Total Customer Experience program has been recognized by the Technology Services Industry Association (TSIA) for its Innovation in Customer Commitment, Temkin Group for Customer Experience Excellence and Customer Experience Professionals Association (CXPA) for Customer Experience Impact. Prior to this role, Muise led Dell EMC’s Engineering Lab (E-Lab). Dell EMC’s E-Lab is a global operation considered the industry's premier brand for rigorous, end-to-end interoperability testing and the development of "best-in-class" integrated solutions. In this role, Muise lead a team that worked closely with Dell EMC customers, partners, vendors and competitors to promote integration across every major platform, operating system, and network element available.

Muise has been recognized for her work outside of Dell EMC, including membership with the Society of Women Engineers at Simmons College, induction into The Boston Club – one of the largest communities of women executives and professional leaders in the Northeast – and is an active participant in the National Center for Women and Information Technology. Muise is a graduate of Northeastern University in Boston with a Bachelor’s in Engineering. She earned a Business Management Certificate from Bryant University. @camuise4

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