Yesterday I had the privilege of accepting the TSIA STAR Award for Best Use of Metrics and Business Intelligence on behalf of EMC.
This is the third year in a row that EMC has won this award. EMC’s commitment to improving our customers’ experience is what this is all about. Our core metrics are designed to look at the service experience from the customer point of view, not ours. This has been invaluable in helping us focus our efforts on areas of the business that will have the greatest customer impact.
Our approach is a thought process, not an end state. Because our business is dynamic, we will continue to evolve with our customers and not lose sight of their experience. These are exciting times with the increased focus on Big Data and Business Intelligence; EMC is the place to be!