Big Data

EMC Wins the TSIA STAR Award Best Use of Metrics and Business Intelligence

Frank Coleman By Frank Coleman Senior Director, DELL EMC Services May 10, 2012

Yesterday I had the privilege of accepting the TSIA STAR Award for Best Use of Metrics and Business Intelligence on behalf of EMC.

This is the third year in a row that EMC has won this award. EMC’s commitment to improving our customers’ experience is what this is all about. Our core metrics are designed to look at the service experience from the customer point of view, not ours.  This has been invaluable in helping us focus our efforts on areas of the business that will have the greatest customer impact.

Our approach is a thought process, not an end state. Because our business is dynamic, we will continue to evolve with our customers and not lose sight of their experience. These are exciting times with the increased focus on Big Data and Business Intelligence; EMC is the place to be!

Frank Coleman

About Frank Coleman

Senior Director, DELL EMC Services

Frank is a Senior Director of Business Operations for Dell EMC Services. He is living the world of Big Data in this role, as he is responsible for using advanced data analytics to improve the customer experience with Dell EMC’s services organization.

This role keeps Frank immersed in Big Data, and he is at the cutting edge of using Big Data to solve real business problems. Frank has a strong blend of technical knowledge and business understanding, and has spent the last nine years focused on the business of service.

Under his leadership, EMC was honored in mid-2012 for the third consecutive year with the Technology Services Industry Association (TSIA) STAR Award for “Excellence in the Use of Metrics and Business Intelligence.” Prior to joining EMC, Frank worked in various fields and remote technical support roles.

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