Service Excellence

Finally, PC Imaging that Doesn’t Require Time Travel…

John Moody By John Moody Vice President, Global Support Deployment Services April 10, 2017

…Or an 88-Year Date with Jennifer Lawrence

Have you seen the film, Passengers? I loved it at many levels though it wasn’t exactly what I expected. I was ready for a rip-snorting sci-fi survival flick but it turned out to be both romantic and philosophical too. Don’t get me wrong, there’s plenty of action and as you might expect, a lot of IT on a ship that carries thousands of passengers in hibernation on a 120-year journey. And from an IT services POV, my sandbox, well let’s just say things start to go badly after a meteor storm.

There are probably millions of individual systems on the starship and, yes, I know you are going to call me a nerd, but I wondered, especially when the systems started acting up and rebooting, about the imaging demands.

The point is that you work on your own starship, some of you supporting tens of thousands of employee systems both in offices and in remote scenarios. You work hard to keep up with all the technology. You’re updating so many systems in your infrastructure that you can hit a wall—the “we can’t manage all our images fast enough” wall. Then suddenly, you are starting to see issues at the edge of your infrastructure. Maybe you’re not desperate enough *spoiler alert* to wake someone out of hibernation, but you do need help.

ProDeploy Imaging

Welcome to Dell imaging where we’ve been perfecting imaging tools and processes for over 30 years!

For example, our ProDeploy Plus solution includes two popular tools. With ImageAssist you build, validate, and maintain a cross platform image that works on your new and legacy systems. You simply upload your image to our factory via TechDirect. We apply the most recent drivers, as they become available.

This eliminates the need to image new systems desk-side or at a staging area. With our order and image processes there are no unit minimums; we load your image in a matter of days.

And, you have what we all love: choices!

With static imaging, we load the static image as you provide it; your new systems are imaged as they are being built in our factory. With dynamic imaging you always have a cross-platform image ready to go at a moment’s notice. No need to maintain multiple images with an endless stream of driver updates.

If you have unique needs, we can provide flexible solutions, for example with Connected Configuration you can connect your systems management software, such as Microsoft SCCM, directly to our factory. Or, we can evaluate your imaging practices and even build images from scratch.

DEW Twitter Image IWant to learn more—put your fingers on the keyboard and play with the tools? It’s not sci-fi, this stuff is real. At the Dell EMC World hands-on-labs May 8-11, you can experience live demonstrations, test drive ImageAssist for creating custom cross-platform images, and learn how we manage and envision updating drivers in the future.

Walk away feeling empowered to handle updates in any continuum. Okay, maybe not on a 120-year space journey, not yet, but we’ll be ready when it’s reality. Will you?

John Moody

About John Moody


Vice President, Global Support Deployment Services

John Moody is responsible for the worldwide design, development and marketing of services for PCs and tablets including ProSupport, ProSupport Plus for PCs and Tablets and Base Warranty as well as deployment and configuration services.

John has 19 years of services, sales/online marketing and product marketing experience at Dell. Prior to joining Dell in 1996, John worked in insurance and health care systems integration for Electronic Data Systems.

After graduating from the University of Texas at Austin in 1985 with a BBA in Accounting, John worked for Coopers & Lybrand, auditing and consulting in a variety of industries.

John is a native Texan who currently lives in Austin, Texas with his wife Lea and has two children. In his spare time, John enjoys running, biking and water skiing.

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