Cloud

A New IT Operating Model for Converged Infrastructure

Norman Dee By Norman Dee Principal Consultant, Cloud Transformation April 27, 2017

Converged infrastructure and hyper-converged infrastructure take away the complexity of IT management, enabling rapid service deployment, and empowering IT to spend more time on innovation and less time on maintenance.

How can you capitalize on simpler IT to accelerate business outcomes? By adopting a new approach to IT operations; an approach that focuses on end-to-end service delivery, and provides a compelling consumption experience for your end users.

Start with a set of service-focused IT processes that will enable you to be operational with your new infrastructure. Include processes that span the full service management lifecycle: from service strategy, to service design, to service construction and transition, to service operation.

Prepare your team for new roles, including both service management roles and roles to support your converged or hyper-converged platform.

Provide the IT services that the business needs. Make it easy for users to find, request and consume these services.View the infographic below to learn more about an IT operating model that will help you get the most business value from your converged infrastructure.

Norman Dee

About Norman Dee


Principal Consultant, Cloud Transformation

Norman is the practice lead for Infrastructure Transformation, IT Financial Management and Capacity Planning within the Americas Consulting Services Delivery organization within Dell EMC Services. In his role, he helps enterprises fully understand both the technical and financial benefits of operating model, infrastructure and application transformations. Norman speaks frequently to customers about how to determine, track and allocate service costs based on usage, as well as understanding service demand to optimize operations and drive more effective use of resources. Norman’s career has spanned various roles from directing worldwide projects to CTO/CIO, across multiple industries including financial services, publishing and online retail.

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